Frequently asked questions

We're open Wednesday through Sunday from 10am. Book online at bookings.greenhousethebathhouse.com — no account needed. Simply choose your booking type, select the number of guests, and customise with add-ons and upgrades. Pricing updates in real time. All bookings are secured with a credit card.

Select a package for two in the booking system, which assigns both spots at once. Alternatively, book each guest separately under the same session time. For groups of three or more, email us at hello@greenhousebathhouse.com and we’ll take care of it.

This refers to massage treatment rooms. “1 of 2 open” means one room is already booked — one remains. To book two massages simultaneously, “2 of 2 open” must be showing. For soak sessions, the number shows spots remaining (maximum 10 guests per session).

If a session shows as full, try a different time or date — availability changes as guests reschedule. You can also email us and we’ll let you know of any upcoming availability.

Spa-appropriate swimwear (heat and spa safe — check your care label), a water bottle, a hair tie if you have long hair, reading material for quiet time, and any gift card or remaining balance. We provide one complimentary towel per guest. Bring an extra if you plan to shower after your session.

Please arrive 10–15 minutes before your session to sign in and settle. We’re unable to extend sessions for late arrivals.

We recommend removing both before your visit. The mineral water and heat can affect jewellery and makeup. Fake tan should also be removed prior to arrival.

Yes — communal lockers are provided. We recommend leaving valuables at home or secured in your car. Management cannot accept responsibility for loss of valuables on the premises.

We ask for at least 24 hours notice to cancel or reschedule. Early cancellations are automatically credited as a pass, valid for three years. Refunds are available on request, processed on Fridays, subject to a 10% processing fee. Late cancellations (within 24 hours) incur a flat fee of $55 for massage appointments and $20 for soak sessions. No-shows forfeit the full booking amount. This policy applies to gift card bookings also.

Yes — please ensure the confirmation email is forwarded to all attending guests so they have the arrival information they need.

Guests past their first trimester are warmly welcome for soak sessions and pregnancy massage. We ask that the steam room and cedar sauna are avoided or entered cautiously due to heat. We recommend seeking advice from your healthcare provider before booking, as every pregnancy is unique.

Guests with high blood pressure, heart conditions, skin conditions, or other medical considerations are welcome, though we recommend consulting your doctor before booking. If you have mobility limitations or a specific injury, please call us on 0435 137 364 before booking so we can ensure we accommodate your needs.

Very. We recommend arriving well hydrated and continuing to drink water throughout your visit and after — particularly following a massage treatment. Bring a water bottle.

Digital gift cards are available to purchase directly from our website — delivered instantly by email. Physical gift cards are available in person at the Bathhouse, Wednesday through Sunday. Call ahead on 0435 137 364 to ensure a team member is available. All gift cards are valid for three years from the date of purchase and cannot be refunded.

When booking online at bookings.greenhousethebathhouse.com, you'll see a prompt to enter your gift card or voucher code at checkout. If you have any trouble redeeming your voucher, contact us via text on 0435 137 364 or email hello@greenhousebathhouse.com.